What does Ombuds offer?

Ombuds work collaboratively with the North Sound Behavioral Health Organization (the region’s community mental health program authority) and its behavioral health service provider agencies on behalf of individuals who have a concern regarding some aspect of the community behavioral health (mental health and/or substance use disorder) program.

Ombuds were formed by Washington State’s Legislature to ensure consumers’ rights were being honored.

Clinic Individual Rights: http://apps.leg.wa.gov/WAC/default.aspx?cite=388-877-0600

Individual Rights specific to Medicaid recipients: http://apps.leg.wa.gov/WAC/default.aspx?cite=388-877-0680.

Ombuds mission is to assist individuals who are applying, receiving, or been denied behavioral health services under the scope of the North Sound Behavioral Health organization. Ombuds services are separate and independent of the North Sound Behavioral Health organization and its service provider agencies. We are a neutral party. Our goal is to resolve concerns at the lowest level possible.

Ombuds empower individuals to solve problems by explaining options and teaching how the community behavioral health program works. Ombuds work toward individual recovery by encouraging self-esteem, vision, pride, and dignity through-out the self-directed resolution process.

We believe everyone has a voice in their behavioral health care, and we strive to empower individuals to advocate for themselves.

Ombuds can assist by:

  • Listen to concerns.
  • Research the situation.
  • Assist information and referrals.
  • Provide advocacy and support.
  • Provide education about the behavioral health system and individual rights.
  • Assist in resolving concerns at the lowest possible level.
  • Help individuals through the grievance and appeal process.

If an individual is dissatisfied with their services, they may file a grievance. If an individual is denied access to behavioral health services, they may appeal the denial. North Sound Behavioral Health Ombuds can assist with these processes.

Contact us at:

Local phone: 1-360-416-7004
Toll-free: 1-888-336-6164
       Ext: #1: Boone Sureepisarn
       Ext: #2: Katelyn Morgan 
Fax: 1-360-416-7550

Mailing Address: 330 Pacific Place, Mount Vernon, WA 98273