Community Action’s Energy & Utility Assistance program is available to help people pay their bills.

A family of 4 with an income up to $64,000/year or $5,400/month may be able to qualify for past and future utility bills, including electricity natural gas, water and sewer.

How to Schedule an Appointment

The Energy program currently has an open scheduling process Monday- Friday from 8:30 a.m.- 5:00 p.m.

There are two ways to schedule an appointment: call or schedule an appointment online. If you meet the income requirements in the table below, call the Energy Assistance line, send us an email or schedule an appointment online through Puget Sound Energy.

Unsure if you qualify? Call us!

  • Schedule an Appointment by Phone
    If you are not a Puget Sound Energy customer or have no way of applying online please call the Energy Assistance line at (360) 428-1011 to schedule your appointment.
  • Schedule an Appointment Online
    If you have a Puget Sound Energy account, you may schedule an appointment online by visiting and clicking “Get Started”.

Step 1:  Visit

Step 2:  Click on the blue GET STARTED button in middle of page

Step 3:  Sign in to your PSE Account OR Continue as a guest

Step 4: Enter Account number, and Zip Code Hit I’m not a robot and submit

Step 5: Enter Household Monthly net income and enter how many people live in household

Step 6: Enter in all information for Profile tab and hit next

Step 7:  Pick a date by clicking on the calendar, and moving the Calendar to the month of December (this will change to January for December Scheduling day), then choose desired available time slot.  Hit NEXT

Step 8:  You will then see a confirmation page with your date and time of your appointment and what documents you will need to provide prior to your appointment date and time.

What Documents are Needed

For you to receive assistance, you need to have ALL the documents below. If you are missing documents, we may need to reschedule your appointment.

  • Photo ID – for person coming to appointment
  • Social Security Card – For all household members who have a social security number. Undocumented household members may qualify.
  • Proof of ALL income received for three (3) months prior to appointment – for ALL household members 18 and over
  • Proof of physical address – (Copy of a current bill with address)
  • Heating bill (e.g. Puget Sound Energy, Cascade Natural Gas)
  • 12 month usage history for Propane or Heating Oil customers only.
  • Water and Sewer Bills – past due notices

Additional Forms

We Have Moved!

Income Guidelines

If your income is less than the income shown below, you may be eligible for assistance. Income guidelines are updated for the program year (10/1/2022- 9/30/2023)

Low Income Home Energy Assistance Program (LIHEAP)
150% of the Federal Poverty level

Household Size Monthly Income
1 $1,699
2 $2,289
3 $2,879
4 $3,469
5 $4,059
6 $4,649
7 $5,239
8 $5,829
9  $6,419
10  $7,009
11  $7,599
12  $8,189

Cascade Natural Gas & Puget Sound Energy Help Customers
200% of the Federal Poverty level

Household Size Monthly Income
1 $4,021
2 $4,596
3 $5,171
4 $5,742
5 $6,204
6 $6,663
7 $7,121
8 $7,772
9  $8,558
10  $9,345
11  $10,132
12  $10,918

Questions / Preguntas

For questions, please call Community Action at 360-428-1011 or email
Para preguntas, por favor llame a Community Action a 360-428-1011 o mándenos un correo electrónico a