Energy Assistance

Community Action’s Energy and Utility Assistance program is available to help people pay their bills.

How to Schedule an Appointment

If you meet the income requirements in the table below, call the Energy Assistance line or schedule an appointment online through Puget Sound Energy.

The Energy program currently has an open scheduling process Monday- Friday from 8:30 a.m.- 4:30 p.m.

Schedule an Appointment Online
If you have a Puget Sound Energy account, you may schedule an appointment online by visiting and clicking “Get Started”.

Step 1:  Visit

Step 2:  Click on the blue GET STARTED button in middle of page

Step 3:  Sign in to your PSE Account OR Continue as a guest

Step 4: Enter Account number, and Zip Code Hit I’m not a robot and submit

Step 5: Enter Household Monthly net income and enter how many people live in household

Step 6: Enter in all information for Profile tab and hit next

Step 7:  Pick a date by clicking on the calendar, and moving the Calendar to the month of December (this will change to January for December Scheduling day), then choose desired available time slot.  Hit NEXT

Step 8:  You will then see a confirmation page with your date and time of your appointment and what documents you will need to provide prior to your appointment date and time.

Schedule an Appointment by Phone
If you are not a Puget Sound Energy customer or have no way of applying online please call (360) 428-1011 to schedule your Energy Assistance appointment.

What Documents are Needed

For you to receive assistance, you need to have ALL the documents below. If you are missing documents, you will not be seen.

  • Photo ID – for person coming to appointment
  • Social Security Card – for ALL household members
  • Proof of ALL income received for three (3) months prior to appointment – for ALL household members 18 and over
  • Proof of physical address – (Copy of a current bill with address)
  • Heating bill (e.g. Puget Sound Energy, Cascade Natural Gas)
  • 12 month usage history for Propane or Heating Oil customers only.

Additional Forms

We Have Moved!

Income Guidelines

If your income is less than the income shown below, you may be eligible for assistance. Income guidelines are updated for the program year (10/1/2021- 9/30/2022)

LIHEAP Program
150% of the Federal Poverty level

Household Size Net Monthly Income
1 $1,610
2 $2,178
3 $2,745
4 $3,313
5 $3,880
6 $4,448
7 $5,015
8 $5,583
9  $6,150
10  $6,718
11  $7,285
12  $7,853

Cascade Natural Gas Customers Only
200% of the Federal Poverty level

Household Size Net Monthly Income
1 $2,147
2 $2,903
3 $3,660
4 $4,417
5 $5,173
6 $5,930
7 $6,687
8 $7,443
9  $8,200
10  $8,957
11  $9,713
12  $10,470

PSE Help
80% of Area Median Income (AMI)

Household Size Net Monthly Income
1 $3,842
2 $4,388
3 $4,938
4 $5,483
5 $5,925
6 $6,363
7 $6,800
8 $7,443
9  $8,200
10  $8,957
11  $9,713
12  $10,470

Questions / Preguntas

For questions, please call Community Action at 360-428-1011 or email
Para preguntas, por favor llame a Community Action a 360-428-1011 o mándenos un correo electrónico a